An online gambling operation cannot function without a customer service department which is essential for addressing various issues users might have. It is a known fact that a customer service department enhances the level of customer satisfaction.
For operators choosing the Enterprise package, our company provides 24/7 customer support service free of charge. We will implement on your website a “Frequently Asked Questions” knowledge base that addresses the most common situations encountered while gambling online.
Our Customer service incorporates a Live Help Chat application which provides users with a fast method of contacting customer support. The application will be visible on each page of your online sportsbook website.
A very important function that our customer service provides is the identity validation service. This service is based on the PIN (personal identification number) that users select when they sign up for an account with your online sportsbook. Our staff will regularly conduct such verifications in order to identify and eliminate any identity theft and fraud attempts.
The ticketing system is another great feature that allows users to submit and track their customer support tickets.
All our customer support staff is proficient in English and is trained to be able to resolve any request from users in the shortest time possible.